You need to get to the future, ahead of your customers, and be ready to greet them when they arrive.

Multi-Tenancy is a requirement for a SaaS vendor to be successful

Life grows relative to one’s investment in it.

There is no finish line when it comes to system reliability and availability, and our efforts to improve performance never cease.

We believe in the art of war. We are trying to get our competition to attack us with angry, virulent energy, so we can transform that into larger market share.

The future of communicating with customers rests in engaging with them through every possible channel: phone, e-mail, chat, Web, and social networks. Customers are discussing a company's products and brand in real time. Companies need to join the conversation.

Most of all, I discovered that in order to succeed with a product, you must truly get to know your customers and build something for them.