You need to get to the future, ahead of your customers, and be ready to greet them when they arrive.

Customers want new functionality, but they don't want the traditional complexity that has marred products in the past.

One person at a time, one company at a time.

Most of all, I discovered that in order to succeed with a product, you must truly get to know your customers and build something for them.

Journalists immediately think of me as a resource for a quote or comment because they know that I will be available to offer fresh insight and meet their deadlines.

All this green stuff is great, it's great we don't have plastic bottles or plastic bags and all of that, but how about some great schools?

As we talk about devices, you should never forget that behind every one there is a person - a customer. It“s not the Internet of Things, but the Internet of People - of customers. We are moving to one-to-one relationships.