Social embedded business processes that solve concrete needs are key to enterprise social collaboration.

Nothing is going to make you happier in your life than giving

Customers want new functionality, but they don't want the traditional complexity that has marred products in the past.

As we talk about devices, you should never forget that behind every one there is a person - a customer. It“s not the Internet of Things, but the Internet of People - of customers. We are moving to one-to-one relationships.

Customers get vested in certain paradigms of computing, and those large vendors will try to keep those customers in those paradigms of computing for as long as possible. That's where you basically get the term cash cow.

The CMO is expected to spend more on technology than the CIO by 2017.

I always tell people: Life is the dance between what you desire most and what you fear most. You've got to be able to deal with the threshold of control.