Social embedded business processes that solve concrete needs are key to enterprise social collaboration.

Journalists immediately think of me as a resource for a quote or comment because they know that I will be available to offer fresh insight and meet their deadlines.

This is what our customers are asking for to take them to the next level and free them from the bondage of mainframe and client-server software.

You don't want to be the only car company. When you're the only car company and there's no competition, customers may not know what a car is, the roads may not be developed for cars, there may not be gas stations everywhere.

I just cannot understand why we can't have better schools. That private schools are the only option for the kind of high-net-worth crowd, I think, is ridiculous. It should be a major initiative. It should be something we're all working on. We have to get our head out of the clouds.

The CMO is expected to spend more on technology than the CIO by 2017.

Customers want new functionality, but they don't want the traditional complexity that has marred products in the past.