I had one goal. I wanted people to really learn the tools that could change, because I taught finance for years, I network with people in their 20s, obviously, and all ages I've worked with. But I wanted to just take that to another level, and I also, quite frankly, was just angry. I was angry about the level of abuse I saw in 2008 that happened to people. I knew what happened, I had made a fortune during that time because when things melt down - and they're going to again; life is cyclical - it's one of the greatest opportunities in your life.

Philanthropy isn't just about big gifts; it's about participation. It is about the grace that comes from working together.

There is no finish line when it comes to system reliability and availability, and our efforts to improve performance never cease.

The future of communicating with customers rests in engaging with them through every possible channel: phone, e-mail, chat, Web, and social networks. Customers are discussing a company's products and brand in real time. Companies need to join the conversation.

Customers get vested in certain paradigms of computing, and those large vendors will try to keep those customers in those paradigms of computing for as long as possible. That's where you basically get the term cash cow.

I think a critical part of being successful in our industry is having a beginner's mind

The elites - or managers in companies - no longer control the conversation. This is how insurrections start.