The future of communicating with customers rests in engaging with them through every possible channel: phone, e-mail, chat, Web, and social networks. Customers are discussing a company's products and brand in real time. Companies need to join the conversation.

You need to get to the future, ahead of your customers, and be ready to greet them when they arrive.

There is no finish line when it comes to system reliability and availability, and our efforts to improve performance never cease.

Philanthropy can be integrated into business. I believe strongly that companies can be incredible agents of good in the world.

I just cannot understand why we can't have better schools. That private schools are the only option for the kind of high-net-worth crowd, I think, is ridiculous. It should be a major initiative. It should be something we're all working on. We have to get our head out of the clouds.

My summers at Apple had taught me that the secret to encouraging creativity and producing the best possible product was to keep people fulfilled and happy. I wanted the people who built salesforce.com to be inspired and to feel valued.

Presentation skills are key. People who work for you represent your brand. You want them to present themselves - and represent you - in a certain way.