The true genius of a great manager is his or her ability to individualize. A great manager is one who understands how to trip each person's trigger.
Marcus BuckinghamIn the minds of great managers, consistent poor performance is not primarily a matter of weakness, stupidity, disobedience, or disrespect. It is a matter of miscasting.
Marcus BuckinghamAmerican culture is CEO obsessed. We celebrate the hard-charging heroes and mythologize the iconoclastic visionaries. Those people are important.
Marcus Buckingham