I think a good business book has one coherent idea that is richly played out.

I need to reach out to people who work for small to mid-sized companies, and help them identify and apply their strengths at work.

The opposite of a leader isn't a follower. The opposite of a leader is a pessimist.

Everyone can probably do at least one thing better than ten thousand other people.

Forcing your employees to follow required steps only prevents customer dissatisfaction. If your goal is truly to satisfy, to create advocates, then the step-by-step approach alone cannot get you there. Instead, you must select employees who have the talent to listen and to teach, and then you must focus them toward simple emotional outcomes like partnership and advice....Identify a person's strenths. Define outcomes that play to those strengths. Find a way to count, rate or rank those outcomes. And then let the person run.

You will excel only by maximizing your strengths, never by fixing your weaknesses.

Every company wants to know how to find and keep highly talented women in the workplace.