One of the sad truths about leadership is that, the higher up the ladder you travel, the less you know.

Companies don't have ideas; only people do. And what motivates people are the bonds and loyalty and trust they develop between each other. What matters is the mortar, not just the bricks.

In business, staying focused requires that you turn most opportunities down.

When we care about people, we care less about money, and when we care about money, we care less about people.

Silence is the language of inertia.

Phones and soundtracks and Muzak and fountains replace genuine and unpredictable human contact with a seamless soundtrack from a bad movie and a cliche that makes us believe we must all be happy.

Most executives I know are so action-oriented, or action-addicted, that time for reflection is the first casualty of their success.