Phones and soundtracks and Muzak and fountains replace genuine and unpredictable human contact with a seamless soundtrack from a bad movie and a cliche that makes us believe we must all be happy.

What do you want your business to do? Make money, of course. To pay for people and supplies, to be able to grow.

Britain is famous for being great at inventing and poor at commercializing.

We have to see conflict as thinking and then get really good at it.

We know - intellectually - that confronting an issue is the only way to resolve it. But any resolution will disrupt the status quo. Given the choice between conflict and change on the one hand, and inertia on the other, the ostrich position can seem very attractive.

It is nobody's right to be waited on and nobody's fate to do the waiting.

As long as they are well-intentioned, mistakes are not a matter for shame but for learning