Phones and soundtracks and Muzak and fountains replace genuine and unpredictable human contact with a seamless soundtrack from a bad movie and a cliche that makes us believe we must all be happy.

On overnight flights, I have trained myself to get to sleep almost instantly after takeoff. I always listen to the same audiobook on my iPod so my brain knows, regardless of time zone, that that voice means it's time for bed.

The biggest catastrophes that we've witnessed rarely come from information that is secret or hidden. It comes from information that is freely available and out there, but that we are willfully blind to.

We have to see conflict as thinking and then get really good at it.

The best remote companies I've seen do almost everything online, via email and telephone. But they also get together face to face on a regular basis.

One of the sad truths about leadership is that, the higher up the ladder you travel, the less you know.

As long as they are well-intentioned, mistakes are not a matter for shame but for learning