Big data will never give you big ideas... Big data doesn't facilitate big leaps of the imagination. It will never conjure up a PC revolution or any kind of paradigm shift. And while it might tell you what to aim for, it can't tell you how to get there

When we care about people, we care less about money, and when we care about money, we care less about people.

Words are how people think. When you misuse words, you diminish your ability to think clearly and truthfully.

There is no more powerful weapon for change than honesty.

Making those around you feel invisible is the opposite of leadership.

Customers who have to come back and spend, or customers who just don't want the hassle of leaving - those are the ones who are most worth attracting.

As long as they are well-intentioned, mistakes are not a matter for shame but for learning