For good ideas and true innovation, you need human interaction, conflict, argument, debate.

Every organization has issues and concerns which are known about by many people who choose to remain silent.

There is no more powerful weapon for change than honesty.

The best remote companies I've seen do almost everything online, via email and telephone. But they also get together face to face on a regular basis.

Customers who have to come back and spend, or customers who just don't want the hassle of leaving - those are the ones who are most worth attracting.

As long as they are well-intentioned, mistakes are not a matter for shame but for learning

On overnight flights, I have trained myself to get to sleep almost instantly after takeoff. I always listen to the same audiobook on my iPod so my brain knows, regardless of time zone, that that voice means it's time for bed.