For good ideas and true innovation, you need human interaction, conflict, argument, debate.

Openness isn't the end. It's the beginning.

Bosses and leaders everywhere should cherish the people who bring them bad news, disappointing data or hard problems.

Companies don't have ideas; only people do. And what motivates people are the bonds and loyalty and trust they develop between each other. What matters is the mortar, not just the bricks.

Noise is a buffer, more effective than cubicles or booth walls.

The cell phone has become the adult's transitional object, replacing the toddler's teddy bear for comfort and a sense of belonging.

In our house, mother’s day is every day. Father’s day, too. In our house, parents count. They do important work and that work matters. One day just doesn’t cut for us.