If the company depends entirely on you - your creativity, ingenuity, inspiration, salesmanship or charisma - nobody will want to buy it. The risk and the dependency are too great.

We have to see conflict as thinking and then get really good at it.

Words are how people think. When you misuse words, you diminish your ability to think clearly and truthfully.

All businesses and jobs depend on a vast number of people, often unnoticed and unthanked, without which nothing really gets done. They are all human and deserve respect and gratitude.

On overnight flights, I have trained myself to get to sleep almost instantly after takeoff. I always listen to the same audiobook on my iPod so my brain knows, regardless of time zone, that that voice means it's time for bed.

Making those around you feel invisible is the opposite of leadership.

You cannot fix a problem that you refuse to acknowledge.