In our house, mother’s day is every day. Father’s day, too. In our house, parents count. They do important work and that work matters. One day just doesn’t cut for us.

It is nobody's right to be waited on and nobody's fate to do the waiting.

As long as they are well-intentioned, mistakes are not a matter for shame but for learning

The cell phone has become the adult's transitional object, replacing the toddler's teddy bear for comfort and a sense of belonging.

Those in powerless positions aren't about to complain about bullying bosses, abusive supervisors or corrupt co-workers. There is no safe way to do so and no process that promises redress.

Words are how people think. When you misuse words, you diminish your ability to think clearly and truthfully.

Customers who have to come back and spend, or customers who just don't want the hassle of leaving - those are the ones who are most worth attracting.