Everyone I know feels harassed by email which has invaded their waking and sleeping hours.

The best remote companies I've seen do almost everything online, via email and telephone. But they also get together face to face on a regular basis.

All businesses and jobs depend on a vast number of people, often unnoticed and unthanked, without which nothing really gets done. They are all human and deserve respect and gratitude.

Customers who have to come back and spend, or customers who just don't want the hassle of leaving - those are the ones who are most worth attracting.

The truth won't set us free until we develop the skills and the habit and the talent and the moral courage to use it.

In business, staying focused requires that you turn most opportunities down.

Noise is a buffer, more effective than cubicles or booth walls.