When we care about people, we care less about money, and when we care about money, we care less about people.

You cannot fix a problem that you refuse to acknowledge.

[For constructive conflict,] we have to resist the neurobiological drive which means that we really prefer people mostly like ourselves.

Those in powerless positions aren't about to complain about bullying bosses, abusive supervisors or corrupt co-workers. There is no safe way to do so and no process that promises redress.

On overnight flights, I have trained myself to get to sleep almost instantly after takeoff. I always listen to the same audiobook on my iPod so my brain knows, regardless of time zone, that that voice means it's time for bed.

Noise is a buffer, more effective than cubicles or booth walls.

We have to see conflict as thinking and then get really good at it.