The biggest catastrophes that we've witnessed rarely come from information that is secret or hidden. It comes from information that is freely available and out there, but that we are willfully blind to.

Companies don't have ideas. Only people do. And what motivates people are the bonds of loyalty and trust they develop around each other.

We have to see conflict as thinking and then get really good at it.

Silence is the language of inertia.

A thinking partner who isn't an echo chamber... How many of us dare to have such collaborators?

If the company depends entirely on you - your creativity, ingenuity, inspiration, salesmanship or charisma - nobody will want to buy it. The risk and the dependency are too great.

Customers who have to come back and spend, or customers who just don't want the hassle of leaving - those are the ones who are most worth attracting.