We have to see conflict as thinking and then get really good at it.

You cannot fix a problem that you refuse to acknowledge.

Everyone I know feels harassed by email which has invaded their waking and sleeping hours.

We have to see conflict as thinking and then get really good at it.

Customers who have to come back and spend, or customers who just don't want the hassle of leaving - those are the ones who are most worth attracting.

Bosses and leaders everywhere should cherish the people who bring them bad news, disappointing data or hard problems.

I regularly take my entrepreneurship students out walking because I want to get them in the habit of noticing and thinking about what they notice. They have to leave their phones behind to learn the basic lesson: Be where you are.