We have to see conflict as thinking and then get really good at it.

Silence is the language of inertia.

We know - intellectually - that confronting an issue is the only way to resolve it. But any resolution will disrupt the status quo. Given the choice between conflict and change on the one hand, and inertia on the other, the ostrich position can seem very attractive.

The healthiest companies are always characterized by organic talent development.

Once you have power, you are inevitably surrounded by people who have their own agendas and will tell you whatever advances them.

I hate people walking down the street listening to the soundtrack of their lives which responds to them but not their setting. I hate the overspill of sound which metro and subway riders are oblivious to because they notice no one and nothing around them.

One of the sad truths about leadership is that, the higher up the ladder you travel, the less you know.