Openness isn't the end. It's the beginning.

Huge open source organizations like Red Hat and Mozilla manage the collaboration of hundreds of people who don't know one another and have spent no time hanging around the water cooler.

We know - intellectually - that confronting an issue is the only way to resolve it. But any resolution will disrupt the status quo. Given the choice between conflict and change on the one hand, and inertia on the other, the ostrich position can seem very attractive.

You cannot fix a problem that you refuse to acknowledge.

Certainty is no guarantor of correctness.

It is nobody's right to be waited on and nobody's fate to do the waiting.

Silence is the language of inertia.