Openness isn't the end. It's the beginning.

Instead, we have found ourselves gasping for air in a sea of corruption, dysfunction, environmental degradation, waste, disenchantment and inequality—and the harder we compete, the more unequal we become.

Customers who have to come back and spend, or customers who just don't want the hassle of leaving - those are the ones who are most worth attracting.

Noise is a buffer, more effective than cubicles or booth walls.

Those in powerless positions aren't about to complain about bullying bosses, abusive supervisors or corrupt co-workers. There is no safe way to do so and no process that promises redress.

Certainty is no guarantor of correctness.

A thinking partner who isn't an echo chamber... How many of us dare to have such collaborators?