Most executives I know are so action-oriented, or action-addicted, that time for reflection is the first casualty of their success.

Many CEOs and leaders think that silence is indeed golden, that consensus is bliss. It is - sometimes. But more often what it signifies is that there are no respected processes for surfacing concerns and dissent.

Phones and soundtracks and Muzak and fountains replace genuine and unpredictable human contact with a seamless soundtrack from a bad movie and a cliche that makes us believe we must all be happy.

money appears to motivate only our interest in ourselves, making us selfish and self-centered...Money makes people feel self-sufficient, which also means they don't need or care about others; it's each man for himself

There is no more powerful weapon for change than honesty.

When we confront facts and fears, we achieve real power and unleash our capacity for change.

[For constructive conflict,] we have to resist the neurobiological drive which means that we really prefer people mostly like ourselves.