Most executives I know are so action-oriented, or action-addicted, that time for reflection is the first casualty of their success.

We know - intellectually - that confronting an issue is the only way to resolve it. But any resolution will disrupt the status quo. Given the choice between conflict and change on the one hand, and inertia on the other, the ostrich position can seem very attractive.

[For constructive conflict,] we have to resist the neurobiological drive which means that we really prefer people mostly like ourselves.

The healthiest companies are always characterized by organic talent development.

Most people have their best ideas when they take their minds away from problems they're trying to solve.

Business is not a science; it is not susceptible to experiments that can be controlled and replicated. Everything in business is too unpredictable for that - every business, employee, product, market is different and keeps changing.

Everyone I know feels harassed by email which has invaded their waking and sleeping hours.