Most executives I know are so action-oriented, or action-addicted, that time for reflection is the first casualty of their success.

Companies don't have ideas. Only people do. And what motivates people are the bonds of loyalty and trust they develop around each other.

Phones and soundtracks and Muzak and fountains replace genuine and unpredictable human contact with a seamless soundtrack from a bad movie and a cliche that makes us believe we must all be happy.

Most people have their best ideas when they take their minds away from problems they're trying to solve.

We have to see conflict as thinking and then get really good at it.

Every organization has issues and concerns which are known about by many people who choose to remain silent.

All businesses and jobs depend on a vast number of people, often unnoticed and unthanked, without which nothing really gets done. They are all human and deserve respect and gratitude.