British innovation in design, in the creative arts, in engineering and manufacturing is world class.
Margaret HeffernanPhones and soundtracks and Muzak and fountains replace genuine and unpredictable human contact with a seamless soundtrack from a bad movie and a cliche that makes us believe we must all be happy.
Margaret HeffernanAs long as they are well-intentioned, mistakes are not a matter for shame but for learning
Margaret Heffernan