Thinking is always dangerous to the status quo. [...] The moment you start thinking, you'll want to change something.

They have eliminated rigidity, both physical and psychological, in order to support more fluid processes whereby temporary teams are created to deal with specific and ever-changing needs. They have simplified roles into minimal categories; they have knocked down walls and created workplaces where people, ideas, and information circulate freely.

You can’t hate someone whose story you know.

As we let go of the machine model of work, we begin to step back and see ourselves in new ways, to appreciate wholeness, and to design organizations that honor and make use of the totality of who we are.

When leaders take back power, when they act as heroes and saviors, they end up exhausted, overwhelmed, and deeply stressed.

Listening is a reciprocal process - we become more attentive to others if they have attended to us.

Hopelessness has surprised me with patience.