The one thing in life you can control is your effort. Are there any shortcuts in the beauty business? No. That was the first lesson I learned. You can't just rocket to the top.

Doesn't matter if the glass is half-empty or half-full. All that matters is that you are the one pouring the water.

Open offices keep everyone in tune with what is going on and keep the energy up. If an employee is about privacy, show him or her how to use the lock on the bathroom.

You always have to know what business you are in. Everybody thought we were in the basketball business. It's an NBA-team; we are not in the basketball business. We are in the business of creating experiences and memories.

We can't ever forget that the Internet now is just a staid utility. The exciting platforms are software applications that are very, very simple.

I create offbeat advice; I don't follow it. I rarely take third-party advice on my investments.

It's not in the dreaming, it's in the doing.