The best people know that there are two phases in every crisis: the one where you manage it and the other where you learn from it. To succeed you have to do both
Mark McCormackAnger can be an effective negotiating tool, but only as a calculated act, never as a reaction.
Mark McCormackAll things being equal, people will do business with a friend; all things being unequal, people will still do business with a friend.
Mark McCormack