Time and again, people transcend the paralyzing effects of psychological pain when they have sufficient contact with someone who can hear them empathically.

The more we empathize with the other party, the safer we feel.

The first step in healing is to put the focus on what's alive now, not what happened in the past.

When our communication supports compassionate giving and receiving, happiness replaces violence and grieving.

Every criticism, judgment, diagnosis, and expression of anger is the tragic expression of an unmet need.

While we may not consider the way we talk to be 'violent,' our words often lead to hurt and pain, whether for others or for ourselves.

Punishment also includes judgmental labeling and the withholding of privileges.