To practice the process of conflict resolution, we must completely abandon the goal of getting people to do what we want.

As soon as you say, "are you feeling X because I ..." Then the Jackal starts to salivate because he can educate the person that he's the cause of his pain.

To do this, you can bring in nothing from the past. So the more psychology you've studied, the harder it will be to empathize. The more you know the person, the harder it will be to empathize. Diagnoses and past experiences can instantly knock you off the board. This doesn't mean denying the past. Past experiences can stimulate what's alive in this moment. But are you present to what was alive then or what the person is feeling and needing in this moment?

Once you can clearly describe what you are reacting to, free of your interpretation or evaluation of it, other people are less likely to be defensive when they hear it.

Miracles can happen when we can keep our consciousness away from analyzing and classifying one another.

Anger, depression, guilt, and shame are the product of the thinking that is at the base of violence on our planet.

Tragically, one of the rarest commodities in our culture is empathy. People are hungry for empathy, They don't know how to ask for it.