To practice the process of conflict resolution, we must completely abandon the goal of getting people to do what we want.

The Indian philosopher J. Krishnamurti once remarked that observing without evaluating is the highest form of human intelligence. When I first read this statement, the thought, 'What nonsense!' shot through my mind before I realized that I had just made an evaluation.

I believe that the most joyful and intrinsic motivation human beings have for taking any action is the desire to meet our needs and the needs of others.

Understanding the other persons' needs does not mean you have to give up on your own needs.

Never hear what a jackal-speaking person thinks, especially what they think about you.

When it comes to giving advice, never do so unless you've first received a request in writing, signed by a lawyer.

We are designed for Giving