I wouldn't expect someone who's been injured to hear my side until they felt that I had fully understood the depth of their pain.
Marshall B. RosenbergEverything we do is in service of our needs. When this one concept is applied to our view of others, we'll see that we have no real enemies, that what others do to us is the best possible thing they know to do to get their needs met.
Marshall B. RosenbergNever connect yourself with the other person's pain. Just hear their need. Leave yourself out of the other person's feelings and needs.
Marshall B. Rosenberg