If people just asked: "Here are the needs of both sides, here are the resources. What can be done to meet these needs?" the conflict would be easy to resolve.

Never do anything that isn't play.

How I choose to look at any situation will greatly affect whether I have the power to change it or make matters worse.

What others do may be the stimulus of our feelings, but never the cause.

If we don't tell people about our needs, it is much less likely they will be met.

The best way I can get understanding from another person is to give this person the understanding, too. If I want them to hear my needs and feelings, I first need to empathize.

People have been trained to criticize, insult, and otherwise communicate in ways that create distance among people.