The more we use words that in any way imply criticism, the more difficult it is for people to stay connected to the beauty within themselves.

We need empathy to give empathy.

Two questions help us see why we are unlikely to get what we want by using punishment... The first question is: What do I want this person to do that's different from what he or she is currently doing? If we ask only this first question, punishment may seem effective because the threat or exercise of punitive force may well influence the person's behavior. However, with the second question, it becomes evident that punishment isn't likely to work: What do I want this person's reasons to be for doing what I'm asking?

Focusing on the unmet need (not the judgment) is more likely to get the need met.

Imagine connecting with the human spirit in each person in any situation at any time. Imagine interacting with others in a way that allows everyone's need to be equally valued. Imagine creating organizations and life-serving systems responsive to our needs and the needs of our environment.

In our culture, most of us have been trained to ignore our own wants and to discount our needs.

Never hear what somebody thinks about you, you'll live longer. Hear that they're in pain. Don't hear their analysis.