The more we use words that in any way imply criticism, the more difficult it is for people to stay connected to the beauty within themselves.

Our goal is to create a quality of empathic connection that allows everyone's needs to be met.

Enemy images are the main reason conflicts don't get resolved.

If the other persons behavior is not in harmony with my own needs, the more I empathize with them and their needs, the more likely I am to get me own needs met.

NVC self-forgiveness: connecting with the need we were trying to meet when we took the action that we now regret.

We can't win at somebody else's expense. We can only fully be satisfied when the other person's needs are fulfilled as well as our own.

What bores the listener bores the speaker too.