Our goal is to create a quality of empathic connection that allows everyone's needs to be met.

It's never what people do that makes us angry; it's what we tell ourselves about what they did.

There are the two main reasons we don't get our needs met. First, we don't know how to express our needs to begin with and second if we do, we forget to put a clear request after it, or we use vague words like appreciate, listen, recognize, know, be real, and stuff like that.

Four D's of Disconnection: 1. Diagnosis (judgment, analysis, criticism, comparison); 2. Denial of Responsibility; 3. Demand; 4. 'Deserve' oriented language.

Everything we do is in service of our needs. When this one concept is applied to our view of others, we'll see that we have no real enemies, that what others do to us is the best possible thing they know to do to get their needs met.

Remember that whatever anyone does, it is an effort to meet a need.

If we want to be compassionate we must be conscious of the words we use. We must both speak and listen from the heart.