Enemy images are the main reason conflicts don't get resolved.

If we wish to express anger fully, the first step is to divorce the other person from any responsibility for our anger.

Instead of playing the game "Making Life Wonderful", we often play the game called "Who's Right". Do you know that game? It's a game where everybody loses.

Empathy before education.

Conflicts, even of long standing duration, can be resolved if we can just keep the flow of communication going in which people come out of their heads and stop criticizing and analyzing each other, and instead get in touch with their needs, and hear the needs of others, and realize the interdependence that we all have in relation to each other. We can't win at somebody else's expense. We can only fully be satisfied when the other person's needs are fulfilled as well as our own.

At the core of all anger is a need that is not being fulfilled.

All people ever say is: THANK YOU (a celebration of life) and PLEASE (an opportunity to make life more wonderful).