NVC self-forgiveness: connecting with the need we were trying to meet when we took the action that we now regret.

I'm going to show you a technology today which takes insults and criticisms out of the airwaves. (Marshall puts on giraffe ears) With this technology, it will be impossible for you to hear criticisms, harsh remarks, or insults. All you can hear is what all people are ever saying, "please" and "thank you". What used to sound like criticism, judgment, or blame, you will see, are really tragic, suicidal expressions of "please".

We do not look for compromise; rather, we seek to resolve the conflict to everyone's complete satisfaction.

A second even more obvious sign is that the person will stop talking. If we are uncertain as to whether we have stayed long enough in the process, we can always ask, "Is there more that you wanted to say"?

Any time you throw pain at a Jackal without a clear present request, within a millisecond he'll jump in.

If people just asked: "Here are the needs of both sides, here are the resources. What can be done to meet these needs?" the conflict would be easy to resolve.

Upset? Ask yourself what this person does that is a trigger for judging them?