Anger is a signal that you're distracted by judgmental or punitive thinking, and that some precious need of yours is being ignored.

When we fear punishment, we focus on consequences, not on our own values.

You'll find people less threatening if you hear what they're needing rather than what they're thinking about you.

Some people use NVC to respond compassionately to themselves, some to create greater depth in their personal relationships, and still others to build effective relationships at work or in the political arena. Worldwide, NVC is used to mediate disputes and conflicts at all levels.

Intellectual understanding blocks empathy.

Don't get addicted to your requests. Your objective is needs, not requests. Because then it becomes a demand.

In NVC, no matter what words others may use to express themselves, we simply listen for their observations, feelings, needs, and requests.