Empathy is a respectful understanding of what others are experiencing. Instead of offering empathy, we often have a strong urge to give advice or reassurance and to explain our own position or feeling. Empathy, however, calls upon us to empty our mind and listen to others with our whole being.
Marshall B. RosenbergAny time you throw pain at a Jackal without a clear present request, within a millisecond he'll jump in.
Marshall B. RosenbergWe know the speaker has received adequate empathy when a. we sense a release of tension, or b. the flow of words comes to a halt.
Marshall B. RosenbergAny evaluation which implies rightness or wrongness is a tragic, suicidal expression of an unmet need. Tragic, first because it decreases our likelihood of getting our need met! Even if we think it. And secondly, because it increases the likelihood of violence. That's why I'm suggesting any evaluation which implies rightness or wrongness is a tragic, suicidal expression of an unmet need. Say the need! Learn a need-consciousness.
Marshall B. Rosenberg