We need to receive empathy to give empathy.

Labeling and diagnosis is a catastrophic way to communicate. Telling other people what's wrong with them greatly reduces, almost to zero, the probability that we're going to get what we're after.

The cause of anger lies in our thinking - in thoughts of blame and judgment.

Every criticism, judgment, diagnosis, and expression of anger is the tragic expression of an unmet need.

Remember that whatever anyone does, it is an effort to meet a need.

Some people use NVC to respond compassionately to themselves, some to create greater depth in their personal relationships, and still others to build effective relationships at work or in the political arena. Worldwide, NVC is used to mediate disputes and conflicts at all levels.

In NVC, no matter what words others may use to express themselves, we simply listen for their observations, feelings, needs, and requests.