We need to receive empathy to give empathy.

If we want to make meetings productive, we need to keep track of those whose requests are on the table.

Understanding the other persons' needs does not mean you have to give up on your own needs.

Nonviolent Communication shows us a way of being very honest, but without any criticism, without any insults, without any put-downs, without any intellectual diagnosis implying wrongness.

Empathy is a respectful understanding of what others are experiencing.

Be very slow to go into looking for solutions.

We are dangerous when we are not conscious of our responsibility for how we behave, think, and feel.