Ask before offering advice or reassurance.

Empathizing with someone's 'no' protects us from taking it personally.

As we learn to speak from the heart we are changing the habits of a lifetime.

You don't have to be brilliant. It's enough to become progressively less stupid.

To be able to hear our own feelings and needs and to empathize with them can free us from depression.

Get very clear about the kind of world we would like and then start living that way.

We want to take action out of the desire to contribute to life rather than out of fear, guilt, shame, or obligation.