Empathize, rather than put your "but" in the face of an angry person.

Your presence is the most precious gift you can give to another human being.

Intellectual understanding blocks empathy.

Learning is too precious to be motivated by coercive tactics.

We can't win at somebody else's expense. We can only fully be satisfied when the other person's needs are fulfilled as well as our own.

What evidence is there that we've adequately empathized with the other person? First, when an individual realizes that everything going on within has received full empathic understanding, they will experience a sense of relief. We can become aware of this phenomenon by noticing a corresponding release of tension in our own body.

Getting in touch with unmet needs is important to the healing process.