We are responsible for what we hear other people say and for how we act.

Violence in any form is a tragic expression of our unmet needs.

As NVC replaces our old patterns of defending, withdrawing or attacking in the face of judgment and criticism. We come to perceive ourselves and others, as well as our intentions and relationships, in a new light. Resistance, defensiveness, and violent reactions are minimized.

Time and again, people transcend the paralyzing effects of psychological pain when they have sufficient contact with someone who can hear them empathically.

Every criticism, judgment, diagnosis, and expression of anger is the tragic expression of an unmet need.

We need empathy to give empathy.

There are the two main reasons we don't get our needs met. First, we don't know how to express our needs to begin with and second if we do, we forget to put a clear request after it, or we use vague words like appreciate, listen, recognize, know, be real, and stuff like that.