We are responsible for what we hear other people say and for how we act.

Expressing our vulnerability can help resolve conflicts.

If people just asked: "Here are the needs of both sides, here are the resources. What can be done to meet these needs?" the conflict would be easy to resolve.

The number one reason that we don't get our needs met, we don't express them. We express judgments. If we do express needs, the number two reasons we don't our needs met, we don't make clear requests.

With every choice you make, be conscious of what need it serves.

Always listen to what people need rather than what they are thinking about us.

A respectful understanding of another's experience.