When we listen for their feelings and needs, we no longer see people as monsters.

When we express our needs indirectly through the use of evaluations, interpretations, and images, others are likely to hear criticism. When people hear anything that sounds like criticism, they tend to invest their energy in self-defense or counterattack. It's important that when we address somebody that we're clear what we want back.

We give empathy to others for our own benefit.

You can't make your kids do anything. All you can do is make them wish they had. And then, they will make you wish you hadn't made them wish they had.

All human actions are an attempt to meet needs.

When I recognize I've got anger, then I realize it's because I have a need that's not being met.

Violence comes from the belief that other people cause our pain and therefore deserve punishment.