Postpone result/solution thinking until later; it's through connection that solutions materialize - empathy before education.

Criticism, analysis, and insults are tragic expressions of unmet needs.

Nonviolent Communication is a way of keeping our consciousness tuned in moment by moment to that beauty within ourselves and others, and not saying anything that we think might in any way tarnish people's consciousness of their own beauty.

Plans to exact retribution are never going to make us safer.

Four D's of Disconnection: 1. Diagnosis (judgment, analysis, criticism, comparison); 2. Denial of Responsibility; 3. Demand; 4. 'Deserve' oriented language.

In nonviolent communication, no matter what words others may use to express themselves, we simply listen for their observations, feelings, needs, and requests. Then we may wish to reflect back, paraphrasing what we have understood. We stay with empathy, allowing others the opportunity to fully express themselves before we turn our attention to solutions or requests for relief.

Anger can be a wonderful wake up call to help you understand what you need and what you value.