Postpone result/solution thinking until later; it's through connection that solutions materialize - empathy before education.

In our culture, most of us have been trained to ignore our own wants and to discount our needs.

Upset? Ask yourself what this person does that is a trigger for judging them?

Often, instead of offering empathy, we have a strong urge to give advice or reassurance and to explain our own position or feeling.

We use NVC to evaluate ourselves in ways that engender growth rather than self-hatred.

Once you have access to key people in an organization, if you go into a meeting with enemy images of those people - then you are not going to connect.

In empathy, you don't speak at all. You speak with the eyes. You speak with your body. If you say any words at all, it's because you are not sure you are with the person. So you may say some words. But the words are not empathy. Empathy is when the other person feels the connection with what's alive in you.