Postpone result/solution thinking until later; it's through connection that solutions materialize - empathy before education.

Empathize, rather than put your "but" in the face of an angry person.

We are compassionate with ourselves when we are able to embrace all parts of ourselves and recognize the needs and values expressed by each part.

We only feel dehumanized when we get trapped in the derogatory images of other people or thoughts of wrongness about ourselves.

Empathy allows us to re-perceive our world in a new way and move forward.

Never hear what somebody thinks about you, you'll live longer. Hear that they're in pain. Don't hear their analysis.

Four D's of Disconnection: 1. Diagnosis (judgment, analysis, criticism, comparison); 2. Denial of Responsibility; 3. Demand; 4. 'Deserve' oriented language.