Postpone result/solution thinking until later; it's through connection that solutions materialize - empathy before education.

Compliments and praise, for their part, are tragic expressions of fulfilled needs

All people ever say is: THANK YOU (a celebration of life) and PLEASE (an opportunity to make life more wonderful).

All moralistic judgments, whether positive or negative, are tragic expressions of unmet needs.

In NVC, no matter what words others may use to express themselves, we simply listen for their observations, feelings, needs, and requests.

Every moment each human being is doing the best we know at that moment to meet our needs. We never do anything that is not in the service of a need, there is no conflict on our planet at the level of needs. We all have the same needs. The problem is in strategies for meeting the needs.

Social change involves helping people see new options for making life wonderful that are less costly to get needs met.