Whether I praise or criticize someone's action, I imply that I am their judge, that I'm engaged in rating them or what they have done.

As we learn to speak from the heart we are changing the habits of a lifetime.

Empathy lies in our ability to be present without opinion.

The number one rule of our training is empathy before education.

When we have our consciousness on needs, images come to us, naturally, of how to meet those needs.

Nonviolent Communication shows us a way of being very honest, but without any criticism, without any insults, without any put-downs, without any intellectual diagnosis implying wrongness.

Criticism, analysis, and insults are tragic expressions of unmet needs.