Any time you throw pain at a Jackal without a clear present request, within a millisecond he'll jump in.

We know the speaker has received adequate empathy when a. we sense a release of tension, or b. the flow of words comes to a halt.

In NVC, no matter what words others may use to express themselves, we simply listen for their observations, feelings, needs, and requests.

Get very clear about the kind of world we would like and then start living that way.

Once you have access to key people in an organization, if you go into a meeting with enemy images of those people - then you are not going to connect.

Depression is the reward we get for being 'good'.

To be able to hear our own feelings and needs and to empathize with them can free us from depression.