When we have our consciousness on needs, images come to us, naturally, of how to meet those needs.

We are never angry because of what others say or do. It is our thinking that makes us angry.

I don't think you can have an authentic connection when one person is diagnosing the other.

The more we empathize with the other party, the safer we feel.

As we learn to speak from the heart we are changing the habits of a lifetime.

Social change involves helping people see new options for making life wonderful that are less costly to get needs met.

If we want to be compassionate we must be conscious of the words we use. We must both speak and listen from the heart.