If we don't tell people about our needs, it is much less likely they will be met.

Getting in touch with unmet needs is important to the healing process.

Clinical training in psychoanalysis has a deficit. It teaches how to sit and think about what a person is saying and how to interpret it intellectually, but not how to be fully present to this person.

Always hear the 'Yes' in the 'No'.

People do not hear our pain when they believe they are at fault.

In a Giraffe institution, the head nurse job would be to serve the nurses, not to control them. Teachers are there to serve the students, not control them.

Never hear what somebody thinks about you, you'll live longer. Hear that they're in pain. Don't hear their analysis.