If we don't tell people about our needs, it is much less likely they will be met.

Empathize with silence by listening for the feelings and needs behind it.

With empathy, I'm fully with them, not full of them — that's sympathy.

Be very slow to go into looking for solutions.

The key to fostering connection in the face of a 'no' is always hearing 'yes' to something else.

If we want to be compassionate we must be conscious of the words we use. We must both speak and listen from the heart.

We are designed for Giving