Instead of playing the game "Making Life Wonderful", we often play the game called "Who's Right". Do you know that game? It's a game where everybody loses.
Marshall B. RosenbergFocusing on the unmet need (not the judgment) is more likely to get the need met.
Marshall B. RosenbergEmpathy is a respectful understanding of what others are experiencing. Instead of offering empathy, we often have a strong urge to give advice or reassurance and to explain our own position or feeling. Empathy, however, calls upon us to empty our mind and listen to others with our whole being.
Marshall B. Rosenberg