Make your goal to attend to your underlying needs and to aim for a resolution so satisfying that everyone involved has their needs met also.

Everything we do is in service of our needs. When this one concept is applied to our view of others, we'll see that we have no real enemies, that what others do to us is the best possible thing they know to do to get their needs met.

NVC enhances inner communication by helping us translate negative internal messages into feelings and needs. Our ability to distinguish our own feelings and needs and to empathize with them can free us from depression.

I think that there is a problem with rewards and consequences because in the long run, they rarely work in the ways we hope. In fact, they are likely to backfire.

When you need empathy, you cannot give empathy.

The number one rule of our training is empathy before education.

When we are depressed, our thinking blocks us from being aware of our needs, and then being able to take action to meet our needs.