Make your goal to attend to your underlying needs and to aim for a resolution so satisfying that everyone involved has their needs met also.

Never connect yourself with the other person's pain. Just hear their need. Leave yourself out of the other person's feelings and needs.

The best way I can get understanding from another person is to give this person the understanding, too. If I want them to hear my needs and feelings, I first need to empathize.

Blaming and punishing others are superficial expressions of anger.

Never question the beauty of what you are saying because someone reacts with pain, judgment, criticism. It just means they have not heard you.

The key to fostering connection in the face of a 'no' is always hearing 'yes' to something else.

The spirituality that we need to develop for social change is one that mobilizes us for social change.