Every moment each human being is doing the best we know at that moment to meet our needs. We never do anything that is not in the service of a need, there is no conflict on our planet at the level of needs. We all have the same needs. The problem is in strategies for meeting the needs.

We give empathy to others for our own benefit.

The objective of Nonviolent Communication is not to change people and their behavior in order to get our way: it is to establish relationships based on honesty and empathy, which will eventually fulfill everyone's needs.

Criticism, analysis, and insults are tragic expressions of unmet needs.

When we hear the other person's feelings and needs, we recognize our common humanity.

When we have our consciousness on needs, images come to us, naturally, of how to meet those needs.

Understanding and connection can transcend conflict.