Empathize with silence by listening for the feelings and needs behind it.

The cause of anger lies in our thinking - in thoughts of blame and judgment.

When we fear punishment, we focus on consequences, not on our own values.

Every criticism, judgment, diagnosis, and expression of anger is the tragic expression of an unmet need.

Depression is the reward we get for being 'good'.

At the core of all anger is a need that is not being fulfilled.

Never hear what a jackal-speaking person thinks, especially what they think about you.