Empathize with silence by listening for the feelings and needs behind it.

This language is from the head. It is a way of mentally classifying people into varying shades of good and bad, right and wrong. Ultimately, it provokes defensiveness, resistance, and counterattack. It is a language of demands.

Every message, regardless of form or content, is an expression of a need.

All human actions are an attempt to meet needs.

People have been trained to criticize, insult, and otherwise communicate in ways that create distance among people.

The spirituality that we need to develop for social change is one that mobilizes us for social change.

We are dangerous when we are not conscious of our responsibility for how we behave, think, and feel.