When we are depressed, our thinking blocks us from being aware of our needs, and then being able to take action to meet our needs.

When I am angry I have a judgment and an unmet need.

NVC suggests behind every action, however ineffective, tragic, violent, or abhorrent to us, is an attempt to meet a need.

Anger can be a wonderful wake up call to help you understand what you need and what you value.

We are responsible for what we hear other people say and for how we act.

When you ride the wave, the thrill is so exhilarating that you forget everything else. You live in the moment where nothing else matters, so intent on riding the wave perfectly that you and the wave become one. Pain and worry disappear, replaced by euphoria, akin to flow. Similarly, when giving empathy, you want to strive for this kind of total presence for the person you are listening to.

They have most likely said it because they have an unmet need.