The only time a message (label) can scare us is if we think there is such a thing, and that such a thing is a disgrace.

To practice the process of conflict resolution, we must completely abandon the goal of getting people to do what we want.

Postpone result/solution thinking until later; it's through connection that solutions materialize - empathy before education.

If we become skilled in giving ourselves empathy, we often experience in just a few seconds a natural release of energy which then enables us to be present with the other person. If this fails to happen, however, we have a couple of other choices.

Our ability to offer empathy can allow us to stay vulnerable, defuse potential violence, help us hear the word 'no' without taking it as a rejection, revive lifeless conversation, and even hear the feelings and needs expressed through silence.

NVC is interested in learning that is motivated by reverence for life, by a desire to learn skills, to contribute better to our own well-being and the well-being of others.

NVC enhances inner communication by helping us translate negative internal messages into feelings and needs. Our ability to distinguish our own feelings and needs and to empathize with them can free us from depression.