The only time a message (label) can scare us is if we think there is such a thing, and that such a thing is a disgrace.

People heal from their pain when they have an authentic connection with another human being.

Labeling and diagnosis is a catastrophic way to communicate. Telling other people what's wrong with them greatly reduces, almost to zero, the probability that we're going to get what we're after.

Get very clear about the kind of world we would like and then start living that way.

Empathizing with someone's 'no' protects us from taking it personally.

A difficult message to hear is an opportunity to enrich someone's life.

To practice NVC, it's critical for me to be able to slow down, take my time, to come from an energy I choose, the one I believe that we were meant to come from, not the one I was programmed into.