Needs are never conflicting. When we say that, we are only saying that at the moment we aren't seeing how both needs can be met. That leaves an opening. When you think in the way I'm suggesting, you'll often find a way to get most needs met simultaneously.
Learning is too precious to be motivated by coercive tactics.
We are responsible for what we hear other people say and for how we act.
Fear of punishment diminishes self-esteem and goodwill.
Empathy lies in our ability to be present without opinion.
Often, instead of offering empathy, we have a strong urge to give advice or reassurance and to explain our own position or feeling.