Use anger as a wake-up call to unmet needs.

If you are a czar or a king or a president or someone that wants to control those below them you do not want people to have a consciousness of life, of their needs. Because people do not make good slaves when they're connected to life... That's why in the public schools the primary objective is obedience to authority.

A second even more obvious sign is that the person will stop talking. If we are uncertain as to whether we have stayed long enough in the process, we can always ask, "Is there more that you wanted to say"?

When it comes to giving advice, never do so unless you've first received a request in writing, signed by a lawyer.

With empathy we don't direct, we follow. Don't just do something, be there.

When you ride the wave, the thrill is so exhilarating that you forget everything else. You live in the moment where nothing else matters, so intent on riding the wave perfectly that you and the wave become one. Pain and worry disappear, replaced by euphoria, akin to flow. Similarly, when giving empathy, you want to strive for this kind of total presence for the person you are listening to.

Always listen to what people need rather than what they are thinking about us.