Use anger as a wake-up call to unmet needs.

We need empathy to give empathy. When we sense ourselves being defensive or unable to empathize, we need to (a) stop, breathe, give ourselves empathy, (b) scream nonviolently, or (c) take time out.

To practice the process of conflict resolution, we must completely abandon the goal of getting people to do what we want.

The key to fostering connection in the face of a 'no' is always hearing 'yes' to something else.

Nonviolent Communication shows us a way of being very honest, but without any criticism, without any insults, without any put-downs, without any intellectual diagnosis implying wrongness.

We need empathy to give empathy.

The most dangerous of all behaviors may consist of doing things 'because we're supposed to.